Frequently Asked Questions

How can we help you?

I don’t want to write my message in English, can I write it in another language? And can I use special characters, too?

We’re hoping to offer special characters and symbols (such as accents on letters) in the future, however, this isn’t something our system can support at the moment.

We suggest using the English language for your personalisation as the characters can definitely be printed and added on to our gifts. If you’re not sure whether the letters/characters you’d like to personalise your gift with are supported by our system, please contact us and we’ll check for you.