Frequently Asked Questions

How can we help you?

I need my order now. Can I pay more for a faster delivery service?

We offer four delivery options: Royal Mail 1st class, Royal Mail 24 Tracked, which are not guaranteed delivery options, Royal Mail Special Delivery by 1pm and Royal Mail Special Delivery by 9am which are guaranteed next day delivery.

We despatch finished products to our couriers as soon as they’re made, in order to get them to you as quickly as possible. We always try to be a little speedier but the despatch times we quote are a good indication of the time it takes to create our personalised products.