Frequently Asked Questions

How can we help you?

I paid for Royal Mail 24 Tracked and my parcel hasn’t been delivered yet

You might know Royal Mail 24 as 1st class post and with this service, Royal Mail aim to deliver your order the following working day. Unfortunately, we can’t guarantee a delivery time or date and your order may take up to three working days to arrive.

Once your order has left us, we have to wait 10 working days before we contact Royal Mail to resolve any problems.

Please check your account to look at the notes on your order, and to see when it was despatched. Or feel free to contact us.