Frequently Asked Questions

How can we help you?

I’ve placed an order but I haven’t had a confirmation email

Sometimes emails from us will automatically go into your email junk folder (depending upon the email provider you use, this folder may be called ‘spam’ or ‘junk’) so you might find your confirmation email there. If you still can’t find your confirmation email, please contact us and we’ll check your order on our system. We’ll re-send the confirmation email to you, so you’ll know your order has been processed.

Please contact us before re-ordering your personalised product in case the first order has already been processed – we don’t want to charge you twice!