Frequently Asked Questions

How can we help you?

My order has arrived and it’s broken – help!

We’re really sorry that your order hasn’t arrived in one piece. We know how important it is for your order to be in perfect condition and we’ll do our best to try and solve the problem.

As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it. Please fill in our online enquiry form and we’ll send you a link so that you can upload a photo of the damaged gift.