Frequently Asked Questions

How can we help you?

What happens if I’m not at home when you try to deliver my parcel?

Your parcel will be delivered by Royal Mail. If you’re not at home when the postman calls, your parcel will be taken to your local sorting office and stored there. The postman will leave a card in your postbox (the card is usually red) with detailed instructions on how/where to collect your parcel.

If you’ve chosen Royal Mail Special Delivery, your parcel will need to be signed for.

If you’re out and about when the delivery van arrives, the driver will leave a card with detailed instructions on how/where to collect your parcel. Sometimes the parcel may be left with a neighbour, whilst on other occasions it will be taken back to the depot to await new delivery instructions. All of the information you need is printed on the card the courier leaves for you.