Frequently Asked Questions

How can we help you?

Where is my order?

The delivery date for your order depends upon the delivery method you chose. You can check your delivery details in your account, and we’ve added our estimated delivery times below so that you have an idea of when to expect your order.

(Free included with every UK order) Royal Mail 1st Class: Royal Mail aim to deliver your order 1 – 2 days after it’s despatched from our warehouse. This is not a tracked service.

Royal Mail 24 Tracked: Royal Mail aim to deliver your order 1 – 2 days after it’s despatched from us. This is a tracked service, you will receive an email and tracking link from Royal Mail.

Royal Mail Special Delivery by 1pm: Royal Mail guarantee to deliver your order the next working day before 1pm after it’s despatched from us. This is a tracked service, you will receive an email and tracking link from Royal Mail.

Royal Mail Special Delivery by 9am: Royal Mail guarantee to deliver your order the next working day before 9am after it’s despatched from us. This is a tracked service, you will receive an email and tracking link from Royal Mail.

Royal Mail Standard International Delivery: Royal Mail aim to deliver your order within 3 – 5 days (within europe) and 6 – 7 days (worldwide) after it’s despatched from us. This is NOT a tracked service.

Royal Mail International Tracked & Signed : Royal Mail aim to deliver your order within 3 – 5 days (within europe) and 6 – 7 days (worldwide) after it’s despatched from us. This is a tracked service, you will receive an email and tracking link from Royal Mail.

Unfortunately, we can’t guarantee the delivery times of Royal Mail and we must allow a reasonable amount of time for the parcel to reach you. If it’s been more than 10 days since your order was dispatched, please get in touch and we’ll contact Royal Mail on your behalf.

Please ensure that someone is present at the address to accept the delivery, as you will need someone to sign for your parcel if you opted for special delivery. If you’re not at home, the driver will leave a calling card (as well as an email/text message) which will direct you to their website to re-arrange delivery, including a selection of alternative options such as leaving with a neighbour or in a safe place.

Please allow an extra day for delivery to Northern Ireland and addresses in the northern parts of Scotland.