Frequently Asked Questions

How can we help you?

Who will be delivering my parcel?

Most of our products are delivered by Royal Mail, and we offer four options within the UK: Royal Mail 1st class, Royal Mail 24 Tracked, Royal Mail Special Delivery by 1pm and Royal Mail Special Delivery by 9am. Only Royal Mail Special Delivery is a guaranteed service.

If you’re in a rush and need your order tomorrow, we might be able to send it via a guaranteed next day delivery courier. However, we do need a little longer to make some of our personalised products, so please check the despatch time on the product page. If you’re not sure about the despatch time, then please contact us and we’ll see how we can help.